Shipping Information
LightSpeed Supply Standard Shipping is just $8.95 regardless of order amount and applies to orders received by 5:00 p.m. ET Monday through Friday for non-customized, in-stock merchandise and non freight items.
Expect an extended delivery date when:
Freight shipping will be accessed at the time of order.
For Overnight and 2 day shipping a flat rate of $26.95 will be accessed to each order. In the event the item is out of stock, the fee will be refunded, and you will only be charged the standard shipping rate.
Expect an extended delivery date when:
- Merchandise requires personalization
- Merchandise is shipped direct from the manufacturer
- Merchandise is of an irregular size or weight that doesn't allow for air delivery
- Merchandise is a full-size lightbar
- Merchandise is on back order from the manufacturer
Freight shipping will be accessed at the time of order.
For Overnight and 2 day shipping a flat rate of $26.95 will be accessed to each order. In the event the item is out of stock, the fee will be refunded, and you will only be charged the standard shipping rate.
LightSpeed Supply Return Policy
LightSpeed Supply will accept return of products within 14 days of ship date from our warehouse.
If returning an item due to a LightSpeed Supply error, shipping will be paid in full by LightSpeed Supply. IF returning an item due to Customer error, Shipping will be paid at the customers expense, and the customer will be refunded the price paid, -15% restocking fee.
Customers must request a Return Merchandise Authorization (RMA) from LightSpeed Supply. You will be required to provide the following information:
Must send an email to Sales@lightspeedsupply.com detailing :
-Reason for Return / exchange
- Quantity to be returned
- IF returning due to damage or missing part. If damaged or missing, please provide Photograph evidence of such missing/damaged part or item.
- Replacement Item information if Applicable.
LightSpeed Supply will not accept return of or issue credit for the following items (including, but not limited to):
- Firearms
- Badges
- Body Armor
- Defense/Pepper Spray
- Undergarments (including but not limited to: underwear, socks, t-shirts, base layers)
- Batteries
- Gloves
- Personal Communications Products (Including EarHugger [VIDMIC] and Code Red Headsets Products)
- Headwear
- All PDU Apparel (Professional Dress Uniform)
- Smith & Wesson Component Kits and Parts
- Ammunition
- Opened packages or packages showing evidence of tampering
- Product not in original packaging, including case pack goods
- Forensic testing supplies, equipment or drug and or alcohol testing kits
- First aid or trauma treatment products
- Worn or shopworn products
- Any special order products (including but not limited to): specific apparel fits, vehicular modification or customization products, special sidearm holsters or carriers, any apparel with custom embellishment, any hard goods requiring special embellishment, any product purchased for fulfillment of agency purchase order.
If you feel that you possibly have a Special Circumstance in which an item return should be authorized that might not normally qualify within the LIghtSpeed Supply return policy. Please don't hesitate to Email us your circumstance and this will be determined on a Case by Case means. Please send your inquiry to sales@lightspeedsupply.com Please provide as much detailed information as you can during your inquiry.
